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1.General
o 1.1. These terms and conditions (“Terms and Conditions”) apply to the usage of games provided through europlaycasino.com as well as other URLs belonging to or licensed to Eveningstar Holding LTD. (“the Websites”), as may be specified from time to time. For the purpose of these Terms and Conditions, europlaycasino.com is referred to as “we” or “us” and the player as “you” or “the Player”. The Terms and Conditions also apply to related mobile or other platforms enabled by you. ‘Games’ means Casino and other games as may from time to time become available on the Websites. We reserve the right to add and remove Games from the Websites at our own discretion.
o 1.2. Eveningstar Holding LTD. is a limited liability company incorporated in Curacao, and subject to Curacao law, having its registered address at 7 Abraham de Veersraat, P.O.Box 840,Williamstead ,Curacao, Netherlands ,Antilles.
o 1.3. europlaycasino.com is licensed and regulated in Curacao by the Curacao’s Lotteries and Gaming Authority, with license number 14 (Number 365/JAZ) , issued on August 18,1998,August,August 14,2008 and Sub-Licensed on July,1,2010, respectively.
o 1.4. These Terms and Conditions come into force as soon as you tick the box for acceptance during the registration process. By checking this box, you signify to us that you have read these Terms and Conditions and accept them. By using any of the Websites you signify that you agree with these Terms and Conditions.
o 1.5. You must read these Terms and Conditions carefully in their entirety before ticking the box for acceptance. If you do not agree with any provision of these Terms and Conditions, you must not use or continue to use the Websites.
o 1.6. You fully understand and agree to be bound by the Terms and Conditions contained herein, as may be amended by us from time to time.
o 1.7. Whenever we amend these Terms and Conditions in a way that would limit your current rights or otherwise may be to your detriment, we will notify you prior to such changes taking effect. If you do not agree to the updated Terms and Conditions, you must stop using the Websites.
o 1.8. These Terms and Conditions may be published in several languages for information purposes and ease of access by players. It is only the English version that is the legal basis of the relationship between you and us and in case of any discrepancy between a non-English version and the English version of these Terms and Conditions, the English version shall prevail.
o 1.9.Games provided by Betsoft Gaming Ltd are subject to the Alderney Gambling Control Commission and are hence not under the supervision of the Maltese Lottery Gaming Authority. They may be provided with their own terms and conditions. In case of conflict between them and these Terms and Conditions, such terms and conditions shall prevail.
2. Your Obligations as a Player
o 2.1. You hereby declare and warrant that
§ 2.1.2. you are over 18 years of age or such higher minimum legal age of majority as stipulated if the jurisdiction of your residence and are, under the laws applicable to you, legally allowed to participate in the Games offered on the Websites;
§ 2.1.3. you participate in the Games strictly in your personal non-professional capacity for recreational and entertainment reasons only;
§ 2.1.4. you participate in the Games on your own behalf and not on the behalf of any other person;
§ 2.1.5. you are not resident of the U.S.A.;
§ 2.1.6. all information that you provide to us during the term of validity of this agreement is true, complete, correct, and that you shall immediately notify us of any change of such information;
§ 2.1.7. you are solely responsible for reporting and accounting for any taxes applicable to you under relevant laws for any winnings that you receive from us;
§ 2.1.8. money that you deposit into your Member Account is not tainted with any illegality and, in particular, does not originate from any illegal activity or source;
§ 2.1.9. you understand that by participating in the Games you take the risk of losing money deposited into your Member Account;
§ 2.1.10. you shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to your or third parties’ participation in any of the Games and shall not use any software-assisted methods or techniques or hardware devices for your participation in any of the Games. We hereby reserve the right to invalidate any betting in the event of such behavior;
§ 2.1.11. in relation to deposits and withdrawals of funds into and from your Member Account, you shall only use such credit cards and other financial instruments that are valid and lawfully belong to you.
o 2.2. The computer software, the computer graphics, the Websites and the user interface that we make available to you is owned by europlaycasino.com or its associates and protected by copyright laws. You may only use the software for your own personal, recreational uses in accordance with all rules, terms and conditions we have established and in accordance with all applicable laws, rules and regulations.
o 2.3. Games played on the Websites should be played in the same manner as games played in any other setting. This means that players should be courteous to each other and avoid rude or obscene comments.
o 2.4. The Company reserves the right to terminate and/or, change any games or events being offered on the Website, and to refuse and/or limit bets.
3. Your Member Account
o 3.1. Registration and opening of your member account
§ 3.1.1. In order for you to be able to place bets using any of the Websites, you must first register personally with us and open an account (“Member Account”).
§ 3.1.2. You are allowed to have only one Member Account. If you attempt to open more than one Member Account, all betting accounts you try to open may be blocked or closed and any bets may be voided.
§ 3.1.3. You must enter all mandatory information requested into your registration form, in particular, your identity, your address and contact details, including a valid e-mail address, your place of residence, phone number, date of birth, relevant payment information; all of which must be true and correct. It is your sole responsibility to ensure that the information you provide is true, complete and correct. You are hereby notified that we carry out verification procedures and that your Member Account may be blocked for access or closed if you are found to supply false or misleading information.
§ 3.1.4. If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member account being blocked for access.
§ 3.1.5. As part of the registration process, you will have to choose your username and password for your login into the Website(s). It is your sole and exclusive responsibility to ensure that your login details are kept securely. You must not disclose your login details to anyone. We are not responsible for any abuse or misuse of your Member Account by third parties due to your disclosure, whether intentional or accidental, whether active or passive, of your login details to any third party.
§ 3.1.6. You are not allowed to transfer funds from your Account to other players or to receive money from other players into your Account, or to transfer, sell and/or acquire, user accounts.
§ 3.1.7. europlaycasino.com reserves the right to refuse or close a Member Account at its sole discretion but any contractual obligations already made by europlaycasino.com shall be honored accordingly.
o 3.2. Deposits into your Member Account
§ 3.2.1. You may participate in any Game only if you have sufficient funds on your Member Account for such participation. We shall not give you any credit whatsoever for participation in any Game.
§ 3.2.2. We may charge assigned fees for processing deposits. Please see our Website for the current fee structure. From time to time, we will assign minimum deposit levels and maximum deposit levels as specified on the Websites.
§ 3.2.3. To deposit funds into your Member Account, you can use any of the methods specified on the relevant pages of the Websites, as may be amended from time to time. Details in respect to the timings for withdrawals in respect to the method utilized are available on the relevant pages of the Websites, as may be amended from time to time.
§ 3.2.4. We reserve the right to use additional procedures and means to verify your identity when effecting deposits into your Member Account.
§ 3.2.5. Once the transaction has been made, the money will be drawn from your account and assigned credit card instantly.
o 3.3. Withdrawals
§ 3.3.1. Withdrawals will be made to your bank account or other withdrawal methods available from ‘the Website’. We may charge assigned fees for processing such withdrawals. Please see our Website for the current fee structure. europlaycasino.com reserves the right to credit you back using the same method as you have previously deposited with.
§ 3.3.2. If we mistakenly credit your Member Account with winnings that do not belong to you, whether due to a technical or human error or otherwise, the amount will remain property of us and the amount will be deducted from your Member Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.
§ 3.3.3. The payment manager at europlaycasino.com will carry out additional verification procedures for any payout exceeding the equivalent of €1000 or cumulative withdrawals exceeding €2300, and further reserves the right to carry out such verification procedures in case of lower payouts. Such verifications may for example include copies of a member’s passport and/or copies of a member’s utility bills.
§ 3.3.4. All transactions shall be checked in order to prevent money laundering. The Company shall report any suspicious transaction to the relevant competent authorities in Curacao. If the Member becomes aware of any suspicious activity relating to any of the Games of the Website, he must report this to the Company immediately. Europlay Casino may suspend, block or close a Member Account and withhold funds if requested to do so in accordance with the Prevention of Money Laundering Act.
o 3.4. Dormant Member Accounts
§ 3.4.1. If your Member Account has been dormant for thirty months, we shall remit the balance on your Member Account to you or, if you cannot be located, to the Lotteries and Gaming Authority in Curacao.
o 3.5. Please be advised that our products are consumed instantly when playing. Thus, we cannot provide returns of goods, refunds or cancellation of your service when playing. If you play a game with real money, the money will be drawn from your player account instantly.
o 3.6. If you win EURO €10,000 or more ,you will be paid up to 10,000EURO installment per month, until the full amount is paid out. You will not get any interest on outstanding amounts and you shall not treat the Company as a banking institution.
o 3.7. If you are eligible for a bonus, that is for example a login bonus of SEK 25, NOK 25 or EUR 3 or a deposit bonus of 100% up to a certain amount, wagering requirements will apply before you are eligible to make any cash-outs of the bonus or winnings. The wagering requirements, which can vary, will be displayed when receiving the bonus. If you would like to request a withdrawal before the wagering requirements are fulfilled, europlaycasino.com will deduct the whole bonus amount as well as any winnings before approving any withdrawal. Wagering at Video Poker, roulette (any roulette), Black Jack (any Black Jack) or any other Table Game does not count in the wagering requirements. Bonuses are only available to players from Sweden, Norway, Finland, Austria, Great Britain and Germany. Local wagering requirements may be applied. Bonuses/Freespins at europlaycasino.com can only be received once per household. Risk-free bets on any games do not qualify for europlaycasino.com wagering requirements.
o 3.8. Closing of Member Accounts
§ 3.8.1. If you wish to close your member account, you may do so at any time, by contacting customer support in written form. The effective closure of the Account will correspond to the termination of the Terms and Conditions. In case the reason behind the closure of the Account is related to concerns about possible gambling addiction the Member shall indicate it.
4. Responsible Gaming
o 4.1. You may at your discretion choose to exclude yourself from playing any Games on our Website. In order to block your access to the Games, you need to send an email to your local customer service at the address provided on europlaycasino.com ,the following particulars “I want to be excluded from europlaycasino.com”, or alternatively visit europlaycasino.com and click on “europlaycasino.com ”
o 4.2. When setting up your Member Account you may also choose to impose a ceiling on the maximum stake you may make in relation to a Game. This means that you can only deposit and play with the amount you have pre-set for the next seven-day-period. You are not able to raise your limit during a running week, but are able to raise the maximum stake for the following week.
o 4.3. Should you opt for self-exclusion in the manners contemplated above, then you will not be able to reverse this position for at least 7 days, after which you will be able to send an email to the same email address in order to re-activate your access to our Games and re-activate your Member Account. Link to “europlaycasino.com ”.
5. Privacy Policy
o 5.1. You hereby acknowledge and accept that it is necessary for us to collect and otherwise use your personal data in order to allow you access and use of the Websites and in order to allow you to participate in Games.
o 5.2. We hereby acknowledge that in collecting your personal details as stated in the previous provision, we are bound by the Data Protection Act, Chapter 440 of the Laws of Curacao. We will protect your personal information and respect your privacy in accordance with best business practices and applicable laws.
o 5.3. We will use your personal data to allow you to participate in the Games and to carry out operations relevant to your participation in the Games. We may also use your personal data to inform you of changes, new services and promotions that we think you may find interesting. If you do not wish to receive such direct marketing data, you may opt out of such service (please refer to your browser instructions as to how to do this).
o 5.4. Your personal data will not be disclosed to third parties, unless such disclosure is necessary for the processing of your requests in relation to your participation in the Games or unless it is required by law. As europlaycasino.com business partners or suppliers or service providers may be responsible for certain parts of the overall functioning or operation of the Website, personal data may be disclosed to them. Employees of europlaycasino.com , in specific Customer support, the payment team and other employees shall also have access to your personal data for the purpose of executing their duties and providing you with assistance and the Service. You hereby consent to such disclosures.
o 5.5. We shall keep all information provided as personal data. You have the right to access personal data held by us about you. No data shall be destroyed unless required by law, or unless the information held is no longer required to be kept for the purpose of the relationship.
o 5.6. In order to provide you with an efficient service, we and/or our service providers may require to transfer your personal data from one country to another in the EU and EFTA regions.
o 5.7. In the processing of your betting account and associated transactions, we may have recourse to credit rating agencies, fraud detection agencies, anti-money laundering agencies. These agencies may keep a record of your information. You hereby consent to such disclosures.
o 5.8. In order to make your visit to the Websites more user-friendly, to keep track of visits to the Websites and to improve the service, we collect a small piece of information sent from your browser, called a cookie. You can, if you wish, turn off the collection of cookies (please refer to your browser instructions as to how to do this). You must note, however, that turning off cookies may restrict your use of the Websites.
6. Setting up Limits
o 6.1. Login to your account and click on “europlaycasino.com” where you can set-up limits of play in respect of maximum stakes and maximum deposits. Please contact the support should you have any questions, Link to europlaycasino.com ”.
7. Complaints
o 7.1. If you have a complaint to make regarding our services, you may email your local customer service at the address provided on europlaycasino.com .
o 7.2. www.eroplaycasino.com will use best efforts to resolve a reported matter promptly.
o 7.3. If, for some reason, you are not satisfied with the resolution of your complaint by europlaycasino.com , you may report a complaint to the Curacao Lotteries and Gaming Authority:
Address: Suite 1, Level 3, TG Complex Brewery Street, Mriehel Birkirkara BKR3000, Curacao
8. Miscarried and aborted games
o 8.1. The Company is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the game play. Refunds may be given solely at the discretion of the management.
o 8.2. The Company shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with website or its content; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of the site or its content or any errors or omissions in content.
o 8.3. In the event of a Casino system malfunction all wagers are void.
o 8.4. In the event a game is started but miscarries because of a failure of the system, the Company shall refund the amount wagered in the game to the User by crediting it to the User’s Account or, if the account no longer exists, by paying it to the User in an approved manner; and if the User has an accrued credit at the time the game miscarried, credit to the User’s Account the monetary value of the credit or, if the account no longer exists, pay it to the User in an approved manner.
9. Limitation of Liability
o 9.1. You enter the Website and participate in the Games at your own risk. The Websites and the Games are provided without any warranty whatsoever, whether express or implied.
o 9.2. Without prejudice to the generality of the preceding provision, we, our directors, employees, partners, service providers
§ 9.2.1. do not warrant that the software, Games and the Websites are fit for their purpose;
§ 9.2.2. do not warrant that the software, Games and the Websites are free from errors;
§ 9.2.3. do not warrant that the software, Games and the Websites will be accessible without interruptions;
§ 9.2.4. shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Websites or your participation in the Games.
o 9.3. You understand and acknowledge that, if there is a malfunction in a Game or its interoperability, any bets made during such malfunctioning shall be void. Funds obtained from a malfunctioning Game shall be considered void, as well as any subsequent game rounds with said funds, regardless of what Games are played using such funds.
o 9.4. You hereby agree to fully indemnify and hold harmless us, our directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games.
o 9.5. To the extent permitted by law, our maximum liability arising out of or in connection with your use of the Websites, regardless of the cause of actions (whether in contract, tort, breach of warranty or otherwise), will not exceed €100.
10. Breaches, Penalties and Termination
o 10.1. If you breach any provision of these Terms and Conditions or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Member Account, or withhold payment of your winnings and apply such funds on account of any damages due by you.
11. Severability
o 11.1. If any provision of these Terms and Conditions is held to be illegal or unenforceable, such provision shall be severed from these Terms and Conditions and all other provisions shall remain in force unaffected by such severance.
12. Assignment
o 12.1. We reserve the right to assign or otherwise lawfully transfer this agreement. You shall not assign or otherwise transfer this agreement.
13. Entire Agreement
o 13.1. These Terms and Conditions constitute the entire agreement between you and us with respect to the Websites and, save in the case of fraud, supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us with respect to the Websites.
14. Applicable law and jurisdiction
o 14.1. These Terms and Conditions shall be governed by the Laws of Curacao.
o 14.2. The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of the Curacao courts.
